Terms & Conditions

1. Engagement & Deployment Scope

All security guard forces, armed personnel, and surveillance equipment deployed by AAIRA Security Services are subject to formal Service Level Agreements (SLAs) executed between the client and AAIRA Enterprises. Deployment commences strictly upon completion of site survey, risk grading, and mutually agreed post-orders.

2. Statutory PSARA & Labor Law Adherence

AAIRA warrants that 100% of deployed security guards, armed officers, and supervisors hold active police background verification and are trained according to the PSARA Act, 2005. AAIRA takes full responsibility for:

• Timely disbursement of state-notified Minimum Wages.
• Remittance of Employee Provident Fund (EPF) and Employee State Insurance (ESIC) contributions.
• Issuance of uniform sets, safety shoes, batons, whistles, and torchlights.
• Indemnifying the client against third-party labor liability arising from our personnel.

3. Guard Conduct, Discipline & Replacement Guarantee

Our personnel are governed by military-grade codes of conduct. Guards are prohibited from sleeping on duty, unauthorized mobile usage at sentry posts, or fraternizing with unauthorized personnel.

2-Hour Replacement Guarantee: In the event of sudden guard illness or unscheduled absenteeism, our Area Field Officer will provide a trained replacement reliever within 2 hours.

4. Client Responsibilities & Site Facilities

The client agrees to provide reasonable basic amenities for posted guards, including sheltered guard cabins, access to potable drinking water, and sanitization facilities, especially during 12-hour continuous shifts.

5. Billing & Invoicing Terms

Invoices are raised monthly based on verified biometric or register attendance sheets. Payment terms are 15 days from the date of invoice presentation.

6. Jurisdiction

All legal engagements, arbitration, or disputes are subject to the exclusive jurisdiction of the Courts of Mumbai, Maharashtra.